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Offer apartment

At home

information for tenants

make yourself at home!

The lease is signed; the first month’s rent and deposit have been paid; now you can move in to your new furnished apartment! What happens next?

Moving in

You generally get the keys directly from the landlord. The key handover occasionally takes place at our office.

Handover of the apartment

If you booked your apartment and haven’t yet seen it in person, you will usually meet your landlord, at the latest, when you move in to the apartment. You will be shown everything, any questions can be answered and a handover protocol is created. If the landlord cannot be present, someone from City-Wohnen Hamburg will often be there. We then create the handover protocol which is checked when you move out.

Just like home

Make yourself at home in your temporary apartment. This also means taking care of the apartment as if it were your own. Behave as you would in your own home or as you yourself would wish a tenant of yours to behave. Keep in mind that your landlord has left his personal belongings and furnishings for you to use, and he would like get these back in the same condition at the end of the rental. Do's and Don'ts

Questions during the rental period?

The contact person for questions about the apartment is your landlord. If he cannot take care of something himself, a representative of the landlord is usually noted on the first page of your lease agreement.

Moving out

Whenever your lease agreement expires, there is a lot to settle. The apartment check-out takes place on the last day. Usually, the inspection is done during the morning – either by your landlord directly or someone from City-Wohnen.

The final cleaning must be organized, discuss this with your landlady in time. It is stated within your lease agreement how the final cleaning is settled.

Provided that everything is alright and there are no outstanding costs, the deposit will be paid back to you.


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