Service Packages

Offer apartment
Service packages

Overview of services and fees

Should we take care of the viewings and apartment handover for you, or would you rather do it yourself? We offer you 3 service packages made to measure.

No cure no pay! You pay us the agreed service fee only when we have successfully brokered your furnished apartment.


Monthly commission




VAT incl. 11,90% 15,47% 17,85%
VAT exkl.




Max. invoicing period ongoing 24 months 24 months


As soon as we have brokered your apartment and the lease agreement is signed, you will receive an invoice for our service. The commission is based on the full period as per the lease. Later extensions of the lease will be invoiced separately. The basis for the commission is the all-in rent advertised on City-Wohnen including all ancillary costs (lump sums and/or advance payments for ancillary costs).

If you prefer to pay monthly, take advantage of free installment payments via our rent management service.

Our servicepackage kommood is available in the central districts of Hamburg (further districts by agreement).


Service comparison chart




Easy online commissioning

Create exposé (German and English)

Professional photo shoot of the apartment

360° photos with virtual tour (minimum 1.5 rooms, available at least 1 year)


Detailed exposé on

Ads on major real estate portals

Selected apartments marketed on social media

Notification of prospective lessees

Access to our corporate clients and relocation agencies

Pro-active matching with potential lessees


Pre-selection of suitable prospective lessees


Meter readings by arrangement



Coordination and handling of in-person apartment inspections



Documented apartment handover including photographs



Inventory check on request*



Preparation of inventory list, surcharge according to expenditure*



Affix nameplates



Initial telephone consultation

Amenities consultation (by telephone)

Ongoing assistance from our consulting teams

Rent consultation


Manage energy certificate data

Manage rental schedule

Finding subsequent lessees

Communication with prospective lessees


Provide welcome-letter


Provide template for apartment handover report


Draw up bilingual digital lease agreements

Draw up lease extensions

Check lessees’ identity cards for the lease

Provide internet use agreement

Prepare housing provider confirmation


Legally secure digital signature possible

Deposit management on escrow account**



Security checks***



* Surcharge for preparation of inventory list is only possible with our servicepackage kommood (€50,-/ hour plus VAT during office hours, otherweise €65,-/hour plus VAT).  

** Deposit management on escrow account.   

*** Security checks on request and if possible: Schufa/Crefo check, proof of income, self-disclosure form.



lütt - the small package - 10% plus VAT.

Our standard agency service

lütt may mean small, but for some it is just right! This package suits you if you prefer more direct contact with your lessees but still need perfect marketing for your apartment and expertise and legal security you can depend on. Do you need more service? Take a look at our plietsch or kommood packages.


plietsch - the clever package - 13% plus VAT.

Our high service

plietsch is pretty smart! If you need additional security and support from us, opt for this service package. For example, we provide you with all important templates, lessee checks, and a prepared apartment owner confirmation. In addition, 360° photos are free of charge if your apartment is large enough and available for at least 1 year.


kommood - the relaxed package - 15% zzgl. MwSt.

Our full-service

kommood means convenient, and so is our full-service package. Your apartment is in a central location? You don't have time to take care of all the inquiries and answer thousands of questions? You can't do the inspection appointments yourself let alone the lengthy apartment handovers? Then this package with the full field service is the perfect one for you.


Pay commission in installments with rent management


We offer you the option of free installment payments. Instead of paying our commission as a one-time invoice for the entire period, take advantage of convenient monthly payments by using our rent management service. This means that the rent is transferred to City-Wohnen. After deducting the monthly commission, we immediately transfer the rent to your account.

The advantages:

✓    Pay commission in monthly installments at no extra charge
✓    Rental payments are monitored by City-Wohnen
✓    You benefit from our expertise and better payment practices

Good to know

  • Book this free service before we draw up the lease agreement.
  • City-Wohnen’s commission claim towards the lessor is maintained at all times and is not dependent on the rental payments.
  • You do not assign your rental claim to City-Wohnen, and you retain the full claim to your rent. City-Wohnen is merely listed as the payee in the lease agreement.
  • Once the rent has been received by City-Wohnen, the rent will be transferred to your account minus the agreed-upon service charges.
  • The duration of the commission payments depends on your service package.
  • City-Wohnen is not liable for late payment, loss of rent, or advancing rent to you in the event of late payment. In case of late payment, we ask your lessee to pay one time.
  •  City-Wohnen expressly does not assume any property management tasks or rent collection.
  • At the end of the rental period, you will receive final invoice and a year-end statement for your tax return upon request.


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