The cleanliness of an apartment is a topic that can create heated debate and many problems. This applies to both moving into and moving out of an apartment. What is the best way to regulate the cleaning of your temporary furnished apartment?
Cleaning for the move in
When moving in, lessees expect a clean, well-kept apartment. If the apartment is not sufficiently clean at move in (photos are important here), the apartment must be cleaned again. The costs are to be paid by the lessor.
Even though apartments must be handed over well cleaned, they are not apartments with a hotel standard.
Regular cleanings are a good solution
We wholeheartedly recommend engaging a regular cleaner for the apartment, perhaps once every two weeks. This way you avoid unpleasant surprises at the end of the rental period, and the apartment stays in good condition. For apartments that are cleaned regularly during the rental period, there is often no need for a separate final cleaning. The last regular cleaning takes place directly after moving out of the apartment. The costs for regular cleaning can be included in the rent.
Final cleaning upon move out
If the apartment was handed over clean and tidy at move in, lessors expect their apartment to be returned in good order at move out. The final cleaning agreement is generally defined in the rental contract, usually either according to time and effort or with a fixed price.
Final cleaning according to time and effort
The costs for a professional cleaner through a cleaning company (i.e. insured and taxable), are approximately between € 25,- to € 29,- per hour. Cleaning supplies are generally included. The costs for the journey to and from the apartment are usually charged additionally. If the service provider is not a professional, the hourly costs are lower.
Suggestion for lessees:
If the final cleaning is billed according to time and effort, clarify beforehand which costs you can expect to pay.
Assuming that the apartment has been well maintained during the rental period and that a professional cleaning service will do the final cleaning, the apartment does not need to be thoroughly pre-cleaned before moving out. It is sufficient if the apartment is handed over clean and tidy, also known in German as besenrein.
What is besenrein?
The German Federal Court (BGH) has actually already dealt with this term: Clean and tidy or besenrein means that coarse soiling such as cobwebs or food leftovers must be removed.
If you tidy the apartment and vacuum it, dispose of garbage, leftovers and groceries, remove personal items such as shampoo and the like, your target is met. You do not have to clean as long as the degree of soiling is normal.
However, if the apartment is in a bad overall condition, a deep cleaning may be necessary. A deep cleaning is much more complex and expensive than the final cleaning of a well-kept apartment. It is therefore worthwhile to treat the apartment with care!
If the apartment is a normal level of dirty, the following time and effort can be expected. In the case of heavier soiling, the number of hours can vary significantly!
|Larger apartments||15 hours or more|
Final cleaning with fixed price
As long as the apartment is "normally" dirty, the fixed price is a good and transparent solution. However, there may be additional costs if the apartment is very dirty. For example, removing calcification and mold takes a lot of effort. Smoking illegally in a non-smoking apartment incurs very high removal costs.
Who takes care of the organization and payment of the final cleaning?
The final cleaning is usually organized directly by the lessor. Clarify ahead of time which name should appear on the invoice and where it should be sent. Many lessees need the bill for tax purposes. If the costs are to be offset against the deposit and if the deposit is in the trust account of City-Wohnen, we need a copy of the invoice.
Please note that cleaning companies usually need at least two weeks' notice to get everything organized. Timely planning is especially important if new occupants will move into the apartment immediately afterwards.
If the apartment is handed over to City-Wohnen, we will arrange the exact appointment with you in good time. The handover usually takes place in the morning. Cleaning generally takes place afterwards.
Why doesn’t City-Wohnen have a recommendation list for cleaning companies?
In recent years, it has become increasingly difficult to find reliable cleaning companies that guarantee reliable and satisfactory final cleanings. Time and again, this has led to displeasure among customers and to endless communication loops.
Apart from that, it is almost impossible to find a single cleaning company with sufficient capacity to clean all apartments immediately after the apartment inspection.